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Technical Specialist

San Jose, CA

Job ID: 38916 Industry: Chemicals/Semicond./Textiles Pay Rate: $50 - $55k
This position will be responsible for a territory of sites/stores of which he/she will be responsible for all contracted service obligation including, but not limited to: Industrial Laundry, Industrial Warewash, Industrial Housekeeping, Industrial Food Safety and Sanitation Audit completion, training of customers on products and equipment, servicing of chemical dilution equipment, driving sales within the accounts by providing an inventory and suggested order at each visit, internal reporting and administrative duties, service call response and completion per contracted requirements, and building and maintaining customer relationships.

This position requires detail administrative documentation including, but not limited to: Quarterly, Monthly, Weekly and Daily Reports, Performance Reports, Food Safety Audits, Service Call Closure reports, NSO/project updates and completion reports.

This position uses emerging electronic technology for communication, reporting and auditing. This position services and trains on emerging platform technology for chemical dispensing.

Responsibilities:

Routine visits: Deliver our value proposition in terms of total cost of ownership, Service Level agreement, and expected results. Keep our systems up to date and photo proof (wallcharts/D&D/ Labels, MSDS), Preventative maintenance to avoid unexpected malfunctions of our systems, Re-calibration of dosing devices/results assessment as required, End users Training, Product/Prices Information, Inventory/PAR stock /POs, Ensure an environment of total security by full adherence to policies, procedures and better working practices raised by EHS area, Areas of focus and follow up to ensure customer satisfaction.

Service Calls - Break/Fix: Availability to resolve issues over the phone or on-site in a timely manner. Diagnose technical problems and / or conditions involving low productivity / performance of the machines. Repair and Maintain Taski Machines, Repair Dosing and Dispensing Equipment.

Installations: Install Dosing equipment following our SOP.

- Establish excellent relationships and communication with end users and supervisors/managers at facility.
- Ability to work nights and weekends as determined by business need.
- Service Reporting under proprietary platforms reflecting the attention to details.
This is a great opportunity to work from home; you will get a company vehicle, cell phone and laptop.

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