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Technical Specialist III

San Francisco, CA

Industry: Energy/Oil/Gas/Utilities/Nuclear Job Number: 46702 Pay Rate: $70 - $80k
In this role you will be responsible for delivering customer satisfaction by providing high-level engineering / field support for all IAPF (Integrated Automation) products and company products. You will be responsible for implementation of process controls or instrumentation in accordance with customer requirements, accepted industry standards, and company standards and procedures. Your primary focus is on troubleshooting, repair, startup, programming, validation, training, wireless survey's, modifications, and expansion of existing Instrumentation, and controls post sale and installation. Once you are more experienced you may act in role of working as lead for small projects, migrations, or other jobs in which the IAPF Service organization participates, so your communication and leadership skills will be almost as important as your technical skills and ability.

They will provide training on their equipment. Mostly on the job training with some classroom training but your duties will involve in-depth knowledge of all company products to effectively support their customer base, you will also need to have third party product knowledge for programming, startup, calibration, validation, and evaluation of non-company products.

You will need to show you have trong networking knowledge, using several communications protocols like, Modbus, Hart, Profibus, Foundation Fieldbus, FTP, NTP, SMTP, and so on. You will be asked to study customer specifications, drawings, and so on, to become familiar with the process and the customer's control / instrument setup and be able to determine customer expectations; clarify problem areas with customer and seek their resolution. You will work with your Service Supervisor in the preparation of service proposals and work closely with senior Technical support specialist and IAPF Field service supervisor to acquire training and practical experience on the assigned line of products. You will need to complete all service orders, reports and documentation required to provide full and complete evidence of service. You will be responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes in designated area of responsibility and have the authority to stop those work processes at any time it is believed quality is being compromised. You will be responsible for assisting in the training of new hires including training materials, testing, and OJT and assist in continued sales growth of other field services as LCAs, training, startups, calibrations, repairs, validation, wireless surveys, and so on.

This role is an in-house position with one of this company's clients, no travel is involved except for training or in case of emergency at another site.

Base is $70 - $80k + bonus based on organizational performance that is targeted at 7 1/2%, capped at 10% (over last 3 years at or above target) and a great benefits plan.
Strong Multicraft technician with an emphasis on electrical and electronics also need a customer service skillset
Entry level Technical Service role with international company that provides training.
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