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Technical Service Representative

New Brunswick, NJ

Job ID: 39599 Industry: Metals/Mining Pay Rate: $50 - $60k
As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource.

Our client is seeking a Technical Service Representative / Service Technician to join their industry leading sales and service team. You'll partner with Sales Representatives on executing service plans in strategic district accounts and providing customers with problem solving support. You'll also assist District Sales Representatives with launching new applications in current customer accounts and in transitioning competitively-held accounts. This position requires you to install, maintain and calibrate chemical feed equipment and process monitoring equipment.

What's in it for you:

You'll join a growth company offering a competitive pay and benefits
A company vehicle and cell phone
A long term, advancing career path in service, sales or management
Access to the industry's most innovative training programs
A culture that values safety first, including training and personal protection
Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments

What you will do:

Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts
Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
Install, calibrate and maintain chemical feed equipment and process monitoring equipment at customer accounts

Territory/location information:

This position is based in New Brunswick, NJ
The majority of the territory is within 30 miles of New Brunswick, with some periodic travel up to 90 miles of New Brunswick.
Targeted accounts are within the Institutional, (hospitals, universities, data centers, commercial buildings and so on) industries
Less than 5% overnight travel required

Minimum qualifications:

High School diploma or equivalent
Possess a valid Driver's License and acceptable Motor Vehicle Record
Immigration sponsorship is not available for this role

Physical demands:

Must be able to access and be comfortable with working in a variety of conditions to include confined spaces damp and/or dusty locations, freezing conditions and hot conditions
Must be able to physically perform the essential duties of the position which include lifting, stooping, kneeling, crouching, reaching, use hands to finger, balancing, walking, standing, talk and hear
Must be able to pass a drug screen and physical exam

Preferred qualifications:

Associate's degree or trade school certification
Demonstrated mechanical aptitude
Water treatment or specialty chemical industry experience
Working knowledge of boilers, cooling towers, HVAC systems and wastewater treatment system
Experience working with Microsoft Office Suite

Training programs are held in the field and at their headquarters. Travel is arranged and paid for by the company. Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications.

Full benefits
Relocation assistance would be provided for the right candidate
Unlimited growth potential
As a trusted partner, your customers will rely on you for their success. Our client is committed to seeing you succeed and provides innovative training programs to ensure you're prepared to solve any customer problem.

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