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System Support Technician

Honolulu, HI

Industry: Business Svc/Acct/Legal/Security Job Number: 48370 Pay Rate: $55 - $70k
In this role you will install, commission and troubleshoot automated parking revenue solutions systems. Bringing your electronics and mechanical experience to the table, you will learn computer networking, fiber optics and a variety of software/system integration skills

This field service role works on all aspects (troubleshooting, maintenance and installation) of the client's parking and access control systems installed at various customer locations throughout the region.

Job responsibilities:
- Play a vital role in the overall success of the branch office
- Interface with customers to show strong organizational practices
- Effective communication that creates a collaborative environment with all parties including clients, subcontractors, branch, support and associated corporate team personnel
- Research and gain working knowledge via hands on and client training academy on new hardware, devices and tools to provide better system solutions and installation and troubleshooting efficiency

Accountabilities and performance measures:
- Team oriented open communication and involvement with all branch and corporate staff
- Tackle all service assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality
- Work directly with the Service Manager or Branch Manager to maintain service to clients

Organizational alignment:
- Reports to the Service Manager or Branch Manager
- Works closely and collaboratively with the Project Manager

Qualifications:
- Minimum of 3 to 5 year's related experience
- Must have a valid driver's license
- Software or network certifications
- Able to work in a pressurized environment and meet deadlines
- Good communication skills
- Good cause and effect troubleshooting skills
- IT literate competent in Microsoft Word, Excel, email, and smartphone savvy
- Ability to assimilate complex documentation including equipment specifications or maintenance instructions
Network, Electro-mechanical, IT, Software Certs
Great opportunities to grow with this innovative company.
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