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Software Support Engineer

Denver, CO

Industry: Healthcare/Med./Biotech/Pharma Job Number: 47755 Pay Rate: $65 - $75k
In this position, you will be the primary escalation point for the company, to help identify issues that impact the operations of the equipment used in the field.

The Support Engineer will have a strong customer service background (someone with help desk experience a massive plus) in helping to understand how the IT/IS problem affect the daily use of high-tech, medical material equipment used in hospitals and medical centers, worldwide. You will work in a new, state-of-the-art company headquarters with the other SSEs, becoming the IT triage desk that may occur.

The company is looking for someone with a strong IT background. The systems they use are mainly Windows but someone with LINUX experience could work as well. You should have a strong troubleshooting background from the military in IT or IS situations. Some familiarity with electronics is great but not the primary skill the company is looking for. Any background in SQL or other databases would be a huge plus.

This is a day-shift, Monday - Friday role with an on-call rotation that occurs every 3 - 4 weeks.

Salary plus overtime, medical/dental/vision/401k. Great company benefits.

IT troubleshooting experience in customer-support envrionments
Great opportunity to work in the healthcare technology industry that helps people, every day. Your work means something because of the company and technology impacting people in deep, meaningful ways. You get to work in a brand new corporate office as well, which shows the company is investing in the development of the organization.
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