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Shop/Installation Technician
Billerica, MA US
Job Description
Responsibilities include:
30% Machine Building in Shop (Billerica, MA)
- Assembling machines based on assembly drawings provided by engineering
- Ensuring that all machines are built on time, on budget, and 100% correctly
- Working with engineering to fix and modify any parts that are not correct
- Properly documenting build per shop
- Performing all work in a safe manner
- Providing additional shop leadership
45% Customer installations and demonstrations
- Commissioning machines at customer site
- Demonstrating the systems to operators, sanitation, and maintenance and making them excited about the system
- Staying until the customer is 100% satisfied and everything is working properly
10% Solving down customer systems (while in shop)
- Assisting customers over the phone with down machines
- Absolute sense of urgency to get the machine back up and running
10% Customer service calls
- Traveling to customer sites to perform routine maintenance
- Make everyone at the customer site is excited about the machine and how well it operates
5% Emergency service calls
- Travel immediately to customer site to get down machines back up and running
- Complete sense of urgency getting customers back and running as quickly as possible
Base salary, with voluntary overtime available, paid travel and expenses, cell phone plan, full benefits, relocation assistance on a case by case basis.
Job 56700