Bradley-Morris offers exclusive career opportunities to professionals with U.S. military experience only. To apply, if you have not already filled out a candidate application, start the process here: https://mapp.bradley-morris.com.

Service Supervisor

San Diego, CA

Job ID: 40072 Industry: Manufacturing, Other Pay Rate: $75 - $90k
In this role, you will lead maintenance and repair technicians who repair key elevator and escalator systems for customers in this region. Your experience in leading people and troubleshooting will be key things for the client

Responsibilities:
Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems.
Experience or ability to learn PC database, spreadsheet, scheduling, project management, communication and word processing applications.

Customer relationship management:
- Accountable for customer satisfaction through quality of service and precise communication
- Accountable for equipment safety and performance
- Accountable for selling service repairs
- Accountable for the sales lead volume, quality, and further processing of sales leads
- Accountable for resolving customer service quality complaints
- Accountable for resolving customers invoicing complaints related to maintenance operations

Service operations:
- Accountable for the end-users, the sites and the technicians' safety
- Accountable for the delivery of service according to the service contract requirements, the time limits, the Company quality standards and the local regulations
- Accountable for the control of the field operations costs and CMII
- Accountable for callouts and service repairs sales
- Responsible for proximity stock content and value
- Accountable for managing the third-party inspections visits and follow-up actions
- Validates the service contract technical terms with the salesperson
- Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
- Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
- Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
- Accountable for reducing the callouts in his area
- Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
- Accountable for the timely completion of the planned maintenance visits
- Accountable for the planned maintenance scheduling and optimized routing
- Responsible for performing site audits
- Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
- Responsible for the control and authorization of overtime

People management / Leadership:
- Accountable for the performance of his assigned technicians
- Accountable for maintenance technicians motivation and competence development
- Accountable for determining and checking technicians' performance objectives
- Accountable for communication to his technicians
- Accountable for managing technician absences and back-up, and callout technician scheduling
- Accountable for technician timesheet validation prior to payroll
- Accountable for equipment assignment to technician and technician workload balancing
- Responsible of defining the technician capacity need and for the technician hiring and selection process
- Accountable for defining, authorizing replacement, managing technician's tools, vans, phone/PDA and instruments


Awesome company that is constantly growing and needing awesome people. The company aligns with military leadership and constantly looks to grow leaders from within.

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