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Service Specialist - Security

Waterloo, IA

Industry: IT/Cyber Sec/Software/Prog Job Number: 48560 Pay Rate: $45 - $55k
Our client is seeking experienced electro-mechanical field service technicians to troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTVs (IP Video), Access Control, pneumatic drive-ups, vaults and deposit boxes.

The key skill sets they are looking for is low-voltage electronics troubleshooting and repair experience, good problem-solving skills and good communication and customer service skills.

You must be a self-starter who can work autonomously once you are trained and up to speed. You will work from home and travel to job sites each, getting paid from the minute you leave your driveway, to do preventative, routine and breakdown maintenance on customer's equipment mentioned above.

Some of your responsibilities include:

- Prioritizing and completing all service calls and preventive maintenance daily.
- Communicating service schedules and outcomes with customers in a timely manner.
- Escalating issues and reassigning service calls as needed.
- Reporting service resolutions clearly and in a timely manner.
- Organizing and updating technical documentation and best practices regularly.
- Maintaining a high-level of industry knowledge through training and certifications.

You will need to show that you have the following attributes:

- A True Business Partner- You will serve as the primary customer contact.
- A Relationship Builder-You will be responsible for building lasting relationships with customers and vendor partners.
- A Leader of Time Management-You will prioritize your service calls daily to ensure a high-level of customer service.
- A Self-Starter-You take initiative to deliver exceptional service and solutions
- A Seller-You sell the company culture and their unique solutions.

This is for the most part an 8am to 5pm type role, but hours can change slightly based on customer needs.
There is some overtime but not on a regular basis, giving you a great work-life balance.

There is no overnight travel for this position, except for training purposes or if we need assistance in another area.
If there is any travel it is probably around 10%. There is an on-call rotation every 8-10 weeks, but most calls can be handled over the phone with a follow up on the next business day.

$21 - $24/hour DOE. Great benefits package. Company vehicle. They also give you 1 fun and laughter day a year where you can take the day off, do something fun and they will pay for the first $100.

Electronics and Low-voltage electrical troubleshooting and repair experience required. Alarm, CCTV, Access Control experience preferred.
This is a growing company in the industry with plenty of room for upward mobility.
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