Bradley-Morris offers exclusive career opportunities to professionals with U.S. military experience only. If you are able to start your new career within 90 days and meet the position requirements listed in the job description, feel free to apply. If you are not available to work within the next 90 days, but would like to work with Bradley-Morris on finding your next career, please complete an application here to get started.

Service Specialist - Security

Ankeny, IA

Industry: IT/Cyber Sec/Software/Prog Job Number: 44318 Pay Rate: $40 - $50k
This company's greatest strength is their people. They were founded on a set of core values and beliefs that express their responsibility to their customers, colleagues, and communities. Their culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment. They are seeking experienced electro-mechanical field service technicians to troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTVs, Access Control, pneumatic drive-ups, vaults and deposit boxes. The key skill sets they are looking for is low-voltage electronics troubleshooting and repair experience, good problem-solving skills and good communication and customer service skills. You must be a self-starter who can work autonomously once you are trained and up to speed. You will work from home and travel to job sites each, getting paid from the minute you leave your driveway, to do preventative, routine and breakdown maintenance on customers equipment mentioned above.

Some of your responsibilities include:

- Prioritizing and completing all service calls and preventive maintenance daily
- Communicating service schedules and outcomes with customers in a timely manner
- Escalating issues and reassigning service calls as needed
- Reporting service resolutions clearly and timely
- Organizing and updating technical documentation and best practices regularly
- Maintaining a high-level of industry knowledge through training and certifications

You will need to show that you have the following attributes:

- A True Business Partner: You will serve as the primary customer contact
- A Relationship Builder: You will be responsible for building lasting relationships with our customers and vendor partners
- A Leader of Time Management: You will prioritize your service calls daily to ensure a high-level of customer service
- A Self-Starter: You take initiative to deliver exceptional service and solutions
- A Seller: You sell our company culture and our unique solutions

This is for the most part an 8 am - 5 pm type role but hours can change slightly based on customer needs. There is some overtime but not on a regular basis giving you a great work-life balance. There is no overnight travel for this position, except for training purposes or if we need assistance in another area. If there is any travel it is probably around 10%. There is an on-call rotation every 8-10 weeks, but most calls can be handled over the phone with a follow up on the next business day.

$21 - $24/HR DOE. Great benefits package. Company vehicle, they pay for gas, maintenance and insurance. They also give you 1 fun and laughter day a year where you can take the day off, do something fun and they will pay for the first $100.
Work with purpose-join us in creating a positive work environment, help us promote fun and laughter on a daily basis and maintain a balanced life! This is a growing company in the industry with plenty of room for upward mobility. Learn about the fire alarm and security industry from the ground up. Field Service Role that once up to speed works autonomously. This company is Making a Daily Difference! - be a part of a culture based on values and beliefs that expresses their responsibility to their customers, their colleagues and their communities.
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