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Service Advisor

Houston, TX

Industry: Business Svc/Acct/Legal/Security Job Number: 7EEED8CF-BE5B-4541-B502-D2DFDC2955EA Pay Rate: $65 - $70K

Job Description

Our client is one of North America's largest dealers of industrial equipment. They offer material handling solutions that utilize a host of equipment options: forklifts, terminal tractors, telescoping booms, scissor lifts and railcar movers. In addition, they also offer industrial and construction equipment and rental solutions, including aerial work platforms, sweepers, scrubbers, and earth moving equipment for their customers' project needs.

The Houston branch is currently in search of a service advisor who will be key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the assigned location.

Principal responsibilities and duties:

- Dispatch, assign and monitor technicians on service calls based on technical certification levels and skillset and proactively communicate with external customers to update technicians scheduling, service repair completions, quotations, or delays
- Monitor the progress and productivity of technicians on a weekly and monthly basis using the business system tools provided
- Verify unit information and repair description submitted by external customers for technicians to efficiently order parts required to complete repair
- Communicate with customers when additional product support opportunities are identified by technicians and secure the approval to proceed with quotation or completion of the work
- Issue purchase orders to vendors for supplies and sublet labor expense for repairs to the customer and enter the item on service repair order for Accounts Payable
- Ensure execution from beginning to end of operational maintenance, guaranteed maintenance, and long-term maintenance agreement services, to include internal and external customer billing and preparing and submitting the necessary reporting for accounts

Base salary, plus a full benefits package

Job 56904

Additional Information

Work for a company who is ranked largest in the world by many of the manufacturers they represent.
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