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Product Support Engineer

Beverly, MA

Industry: Chemicals/Semicond./Textiles Job Number: 53139 Pay Rate: $80 - $100K

Job Description

Our client is looking for a Product Support Engineer in their Beverly, MA location. In this role, you will provide high level technical support to field service by phone, e-mail, or travel to customer site by performing the following duties:

- Provide system-level electro/mechanical expertise to field service personnel and customers for troubleshooting design or field-based critical equipment problems and providing on-site support for new product installs, machine down, upgrades and retrofits
- Communicate by phone, email, and travel
- Manage cross functional teams and large projects with limited oversight
- Report status and updates to management as required
- Enhance field and customer relationships
- Visit customer sites on periodic basis to better understand equipment/preventative maintenance issues
- Share data and best-known practices, and establish Fab SPC baselines
- Prepare presentations at the engineering level to support system upgrades, support plans, technical demonstrations
- Provide for a contact point within the factory for FSE(s), account teams, and/or customers to call upon
- Use the available equipment diagnostic tools and data, identify equipment issues using the application resources available, Performance Dose Dat. Wafer Map diagnostic; beam profile collection and interpretation; ash rate and non-uniformity, particle data
- Provide factory support for engineering projects and reliability marathons; support manufacturing to help resolve customer-reported issues

They have extensive training and will be teaching the ins and outs of their different products so you can become an expert.
Training can take 6 months to a year, there will be some travel to customer sites also.

Base salary, plus full benefits, potential relocation assistance for the right candidate.

Additional Information

High tech company with great growth potential and great pay.
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