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Mountain View, CA
NOC Operations Specialists oversee monitoring critical machines-in-network elements and engaging in proactive network systems monitoring. Troubleshooting is a daily task for a NOC Operations Specialist, and they also monitor the software, hardware, network, and signal strength from the fleet of Autonomous Data Machines (ADMs).
The company's ADMs run 24/7 out in the field and can be quite similar to running a data center - except the servers move, maintain lots more stuff on the servers and they are running outside (and inside)! The company is staffing up a team to keep an eye on their fleet of machines-in-network at client deployments across the country, with a bird's eye view of the entire Galaxy of robots. The position requires handling Level 1 issues and ability to work with senior engineers in resolving Level 2 and above issues. Flexibility in work hours is very important.
During quiet times there is an opportunity to participate in software development and/or hardware development projects as well as deployments at client locations.
Compensation is flexible based on experience but expected to be $60 - $80k to start, with lots of room to grow.