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Field Service Technician

Wallingford, CT

Job ID: 40759 Industry: Manufacturing, Other Pay Rate: $65 - $80k
The successful candidate will be responsible for commissioning, diagnosing, maintaining, and repairing industrial and laboratory equipment. Most activities take place at the customer's site. You will be trained on the products we offer and be expected to maintain and continuously improve technical equipment knowledge.

Responsibilities:
- Repair and commission machine systems and components
- Train customers on the proper equipment use and maintenance
- Complete reports and forms required with work assignments on time
- Communicate problems and solutions to supervisor and customers
- Utilize computer programs to effectively complete assignments
- Follow all safety rules and regulations when performing work duties
- Complete competency assessments as required
- Analyze customer complaints and identify solutions
- Support escalation of issues between Customer and Engineering
- Resolve technical issues using the telephone when in the office
- Provide periodic in-house support to our manufacturing and engineering teams
- Present a positive and professional image
- Travel approximately 75% domestically and internationally (periodically, travel may reach 100%)
- Provide after-hours customer support as needed

Required qualifications:
- Demonstrated ability to troubleshoot, repair, and commission electromechanical equipment
- Demonstrated experience with low and medium voltage equipment, and high-pressure gas systems
- Work well under pressure. Demonstrate positive team attitude
- Demonstrated problem solving skills and independent decision-making capabilities
- Basic computer skills required
- Able to work independently, with minor supervision
- Manage business travel arrangements efficiently
- Strong communications skills (written/verbal) and presentation skills required
- Demonstrated task prioritization and organization skills is a must
- Current US passport required
Large player in the hydrogen energy vertical who is now expanding into US operations.

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