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Field Service Technician

Roanoke, VA

Industry: Manufacturing, Other Job Number: 48353 Pay Rate: $55 - $70k
A leading productivity partner for the mining and infrastructure industries is looking for a Field Service Technician. With cutting-edge technology, the company develops and produces innovative equipment, consumables and service for use in surface and underground mining, infrastructure, civil works, well drilling and geotechnical applications. The Field Service Technicians provide timely service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for troubleshooting, repairing and installing parts as needed to maintain the equipment. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Noise protection is required in this role.

Responsibilities:
- Providing technical support in the form of troubleshooting either by phone or on site
- Supplying parts information in the form of suggested stocking guides
- Providing warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims
- Leading training for distributors and customers on all relevant features and benefits of using our products, including the creation of customized courses per the customer's needs
- Primary training contact on equipment operation and proper use of consumables, such as rock drilling tools, ground reinforcement products, installation, and grinding equipment

Compensation is roughly $24 - $26/hr plus overtime plus benefits. You will also receive a company vehicle with gas paid and per diem for traveling and tools needed. This is a global organization with 13, 000 employees and growth opportunities. Candidates need to live in the Roanoke VA area. Overnight travel potential 2-3 nights a week. This is Monday through Friday with limited weekend work.
Global company with growth opportunities, great pay and benefits.
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