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Field Service Technician
Newark, NJ US
In this role, you will be the subject matter expert in integrated safety systems designed to keep patients safe. This is useful for protecting newborns all the way to those elderly patients in situations where they may wander.
As a Field Service Technician, you will be like a Swiss-Army Knife, providing product expertise, on-site support (reactive support), installation support, and instruction. You will deliver comprehensive system maintenance, updates, and upgrade services. The Field Service Technician requires some direction and assistance to perform the position's responsibilities and achieve assigned objectives. This technology is a mix of electrical (low-voltage power) electronics and some IT systems used to communicate in hospitals or patient care centers.
This position requires travel mostly within the assigned area and will involve some overnight hotel stays. On average, you are driving to and from your customers, rarely flying in the region. You should expect travel overnight to be less than 3 nights per week on average. However, you should be able to flex for the customer and situation. You are home on most weekends. Travel to other parts of the United States may occur, international travel, while possible, would be rare.
The list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.
Essential duties and responsibilities:
- Provide expert on-site service support, including problem diagnosis, analysis, and repair services
- Provide installation support and product and system installation services
- Responsibilities may include telephone technical support and remote monitoring services
- Assume ownership of customer issues and follow through until issues are resolved
- Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during, and after service engagements
This career is a rapidly growing company that is looking to build off their experience in hiring military veterans. You know how to prioritize, possess strong attention to detail, troubleshoot accurately, and take the responsibility to "make it happen." Demonstrate those abilities, and you will have a highly successful career.
If you are selected for a job offer and possibly to maintain your employment, the company may require a background check, drug screening, and a motor vehicle check.
Base salary with overtime. Medical, dental, vision, a 401k, and a company car reimbursement program.