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Field Service Technician

Nashville, TN

Job ID: 40032 Industry: Manufacturing, Other Pay Rate: $55 - $65k
The Field Service Technician provides superior and timely pre- and post-sales support to all customers worldwide while maintaining the highest levels of customer satisfaction in the industry, provides technical support for all system components including computer, electro-mechanical components, mechanical, and pneumatic systems, has a shared responsibility for service and warranty support, customer training, site inspections, customer expedited service and parts solutions for project installations.

- Remotely monitors systems to insure optimal product operations at customer sites through onsite and remote HMI interfaces. Troubleshoots computer, electrical, mechanical and pneumatic faults at customer sites.
- Provides in-depth pre- and post-sales support to end-users for the complete product line and systems. Interfaces with customers on-site to deliver product and service training.
- Assists with development and maintenance of technical documentation including operator's manuals, service manuals and training materials.
- Provides feedback to R&D, Engineering and Manufacturing groups to improve product performance and serviceability.
- Electrical and pneumatic machine experience preferred. Experience with variable frequency drives and troubleshooting automation equipment also a plus.

Several occasions where an NRT client will shut down their facility on weekends to provide an opportunity for machines to be serviced, which presents numerous opportunities to the employee for overtime. Overtime at 25-30% historically.
This job requires 100% travel. Gone 3-4 days per week. Electrical knowledge and experience with pneumatics and hydraulics.
Potential for growth in a position that allows frequent travel, allows employee to maintain all airline miles and hotel points that are accumulated, and provides numerous opportunities for overtime.

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