Field Service Technician

Nashville, TN

Job ID: 36166 Industry: Manufacturing, Other Pay Rate: $60 - $65k
The Field Service Technician provides superior and timely pre- and post-sales support to all customers worldwide while maintaining the highest levels of customer satisfaction in the industry, provides technical support for all system components including computer, electro-mechanical components, mechanical, and pneumatic systems, has a shared responsibility for service and warranty support, customer training, site inspections, customer expedited service and parts solutions for project installations.

- Remotely monitors systems to insure optimal product operations at customer sites through onsite and remote HMI interfaces.
- Troubleshoots computer, electrical, mechanical and pneumatic faults at customer sites.
- Provides in-depth pre- and post-sales support to end-users for the complete product line and systems.
- Interfaces with customers on-site to deliver product and service training.
- Assists with development and maintenance of technical documentation including operator's manuals, service manuals and training materials.
- Provides feedback to R&D, Engineering and Manufacturing groups to improve product performance and serviceability.
- Electrical and pneumatic machine experience preferred. Experience with variable frequency drives and troubleshooting automation equipment also a plus.

Several occasions where a client will shut down there facility on weekends to provide an opportunity for machines to be serviced, which presents numerous opportunities to the employee for overtime. Overtime is at 25-30% historically.
This job requires 100% travel. Gone 3-4 days per week. Electrical knowledge and experience with pneumatics and hydraulics.
Potential for growth in a position that allows frequent travel, allows employee to maintain all airline miles and hotel points that are accumulated, and provides numerous opportunities for overtime.

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