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Field Service Technician
In this role you will report to the West Coast Service Manager and you will be providing quarterly, semi-annual and annual preventive maintenance as well as troubleshooting and repair tasks, on customer sites with assistance from the HITEC Help Desk. You will be disconnecting, reconnecting and performing alignment of major components, such as generators, induction couplings and free wheel clutches when replacement is needed.
Additionally, you will be doing vibration measuring during most of the regular visits or when components are replaced. Your work will include both electrical and mechanical preventive maintenance tasks such as re-greasing bearings, changing filters and Hydraulic oil for free wheel clutches, replacing and adjusting carbon brushes, replacing electrical components such as relays and sensors when required.
Furthermore, you will be expected to complete an annual preventive maintenance and a complete inspection of the control panels. They are looking for individuals experienced in electrical and mechanical maintenance, with emphasis on field service, who have willingness to learn and travel when required (short notice). They also seek excellent written/verbal communication skills and excellent customer service skills. The individual must be familiar with a computer (laptop) and its basic operation/windows program operation, as well as have the ability to project a professional service attitude and willingness to work long hours when required.
Some of your responsibilities include:
- Being responsible for an on-site check list report, as well as a Field Service Report
- Supervising outside diesel service technicians during the annual maintenance
- Acquiring experience and training for commissioning of new equipment
- Extensive travelling and availability 24/7/365, on short notice with waiting time between calls.
- An area of sites will be assigned however, travel in the US may be required to help other regions. In rare cases this may include Mexico, Canada and South America, or other foreign countries.
They need someone with strong communication skills who can build a rapport with clients, someone who presents themselves well, with a professional attitude, providing the mental and physical attitude of first class service as you will be speaking with customers on site.
The company's equipment is highly complex and requires training in order to assume the maintenance and service tasks. You will do your initial training in Rosenberg, TX at the corporate offices and then on the job in the state you are hired for. Once you prove you can do the job, then they may schedule more advanced training in Holland.
This job requires anywhere from 30-50% travel but you will be compensated with per diem and approximately 35% overtime. One position is based out of the Oakland (Concord) CA area and you will travel up and down the West Coast; the other is based out of LA and you will spend most of your time in that area, and the rest will be in Arizona.