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Field Service Technician

Charlotte, NC

Industry: Manufacturing, Other Job Number: 47572 Pay Rate: $45 - $55k
Schubert North America is a leading supplier of robotic packaging machines specializing in high speed packaging applications for the food, confectionary, pharmaceutical and cosmetics industry. We are growing our business and are searching the expert who can build and develop a service organization. This is your opportunity to join a global leader in the field of top-loading packaging machines and to create an exciting and rewarding future.

Key responsibilities:
- Responsible for troubleshooting, preventive and corrective maintenance actions, installation and testing of Schubert robotic equipment at customer plant locations
- Work on electrical systems, PC controls, PLC controls, servo drives and controls, and mechanical systems
- Recommend technical solutions by examining customer machines; clarifying requirements with customer representatives
- Provide phone support to customer technicians in order to facilitate the resolution of hardware/software issues
- Increase sales opportunities by identifying untapped customer needs, product enhancements, and industry developments
- Maximize customer satisfaction by working closely with customer contacts
- Represent Schubert to customers in a professional manner and provide effective and professional communication
- Training of customer operators and maintenance staff
- Must be able to travel for on-site servicing and installations; travel will be mainly within North America, occasional travels to the head office in Germany will be necessary
Must have strong electro-mechanical/electrical background. PLC is a plus.
Cutting edge company that is expanding. Hands on work in robotics industry. High autonomy and well paid travel.
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