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Field Service Support Engineer
Philadelphia, PA US
Job Description
What you will do:
Customer skills:
- Understands how the customer uses the product
- Familiarize yourself with the industry
- Repairs customer equipment
- Knows customer's unique requirements
- Understands the cost of system failure to the customer
- Knows proper customer etiquette
- Proper attire and PPE
- Professional customer communication skills
- Protocol for office, lab, manufacturing environments
- Proper exit communication about the site visit
Product skills:
- Understanding of the customer's unique configuration materials and software used
- Awareness of the customer's expertise, capability and willingness to do self-maintenance
- Perform preventive maintenance as directed by Service Manager
- Understand the value of the customer's total business to the company
- Understand the value that the CSE brings to the customer
- Understand the warranty and contract status of the customer
- Understand and can explain the value of upgrades to the customer
- Understands the company's full material portfolio and can articulate the benefits of different material offerings
Technical skills:
- Use an Oscilloscope
- Proficient with various types of common hand tools
- Multi-meter
- Laser power meters
- Vacuum gauges
- Use of calipers, gauge blocks, and other precision measurement tools
Base salary, plus a profit-sharing bonus, 5-10 voluntary hours overtime a week, and excellent benefits. A cell phone, laptop, tools, mileage and all expenses reimbursed, relocation assistance on a case by case basis.
Job 56693