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Field Service Support Engineer

Anywhere, US

Industry: Manufacturing, Other Job Number: 48049 Pay Rate: $75 - $90k
Our client seeking a Field Service Engineer in the Midwestern region to provide installation, maintenance, and repair of equipment, and training for their customers. This includes performing on-site or in-house servicing, repair and/or installation of company products. This may also include any aspect of field support, such as system hardware and software, PCs, and networking/wireless networking.

Responsibilities include:

- Provide technical support to customers on operational or maintenance aspects of system equipment.
- Schedule preventative maintenance activities such as parts replacement and upgrades.
- Serve as the customer contact on technical and service related problems.
- Diagnose mechanical, hardware, software and systems failures, using established procedures.
- Determine the most cost-effective repair/resolution to minimize customer downtime.
- Ensure local stock is kept up to date and coordinate parts shipments.
- Return all parts in a timely manner.
- Prepare, update, and maintain accurate reports for analysis of product failure trends, service records, parts usage documentation and diagnostic updates.
- Must be able to travel at least 85% and up to 100% when needed.

$60 - $70K base, average 10 hours overtime/week, car allowance, cell phone, work from home.

Electronics Troubleshooting experience; Knowledge of AC/DC Circuits; willing to work upto 100% Travel
Join the first name in laser technology, work on cutting-edge equipment, make a difference and look forward to a long and diverse career.
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