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Field Service Representative

Anywhere, US

Industry: Manufacturing, Other Job Number: 47435 Pay Rate: $50 - $55k
Our client needs a Field Service Representative.The candidate would report to the Regional Service Manager. Employee will be responsible for installation of company machinery and assisting customers with problem resolution using whatever appropriate means and resources available to get customer's equipment in the most expedient manner.

Essential functions:

- Perform duties as directed concerning the contractual obligations for installation, start-up services, and
operation instruction, on all equipment represented by the company.
- Report the results of work performed, problems encountered, and customer dissatisfaction in the form of prompt written service reports to the Service Manager and Sales Engineer.
- Make recommendations and corresponding reports to the supervisor for product improvements that effect operation and reliability of our products.
- Maintain good relationships with customers and customer employees, resolve equipment problems and recommend corrective action and troubleshooting approaches.
- Assist in training other personnel such as other Field Service Representatives, and the customer in
the use, operation, adjustments and proper maintenance procedures for our equipment.
- Maintain demonstration equipment and ensure proper operation. Assist in customer presentation and
demonstration as requested by the Regional Service Manager.
- Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers and submit report for review by other Field Service representatives.

Work environment:

Customer sites, travel by automobile and/or airplane.

Travel heavy position during week, (Monday -Friday,) but home for weekends unless employee accepts a job pre-approved by them.

Great potential for commission and over time to earn a substantial more than base salary. Some employees nearly double their base salary. The company greatly cares about the culture and happiness of their employees. $550 auto allowance, phone, tablet, and uniform provided by company.

Electro-mechanical, 75% Travel
This position will allow you to showcase your technical background.
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