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Field Service Organization (FSO) Technician
Murfreesboro, TN US
The Field Service Technician handles maintenance on these systems once they are installed and commissioned, driving in a company provided vehicle to client sites each day. They need someone who can provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
You will need to maintain, optimize, test and document complex communications systems and provide weekly reports of your activities and accomplishments. They need candidates who have a good knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN). You must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. You will also need to be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
The candidate needs strong self-management skills and "people" skills to work closely with customers and subcontractor (MSS) community, as well as sales, engineering, project management, and customer service teams and that you are self-motivated and self-managed to perform the required duties at a distance from direct supervision. They also need a problem solver who can solve customer problems quickly during stressful situations.
This company is a Motorola partner company and will support the City of Murfreesboro, 35 miles SE of Nashville and while you will be contracted out to Motorola, you are an employee of this company. You will work out of an office there where you will spend 90% of your time, working Monday-Friday 8am? 5pm with some OT. You will access 7 sites remotely, and will make trips to them at times to reset or if there are other issues you cannot handle from the office, in a company provided vehicle that you can take home each day. There is someone in this role already who is retiring by the end of this year. This person will be your mentor for the first 6-9 months, and they will train you. They need someone with a strong character, who is willing and eager to learn this industry and can retain that knowledge.
One of the most important criteria to be successful in this opportunity will be your behaviors. Do you work with a team, work independently, leadership skills, respects others, training, assets, and have the desire for self-improvement, strong communications skills? You will also need to show that you know communication systems from end-to-end, system operation/performance/ deployment and are not just someone who swapped out bad boxes with new ones.
Base salary, with an average of 3-5 hours of overtime a week; plus a company vehicle, and a strong benefits plan.