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Field Service Engineer

Syracuse, NY

Industry: Healthcare/Med./Biotech/Pharma Job Number: 47901 Pay Rate: $70 - $80k
Field Service Engineer is responsible for providing on-site support to customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed; after hour phone support, holiday and weekend on-site and phone support, as well as support of Marketing, exhibitions, and clinical trials.

Engineers will be expected to be committed to GMP, ISO, and Quality Standards.

Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

Provide follow-up service by calling customers who have recently been provided service. Ensure service was complete and satisfactory to the customers' needs.

Properly maintain car stock inventory, test equipment, tools, and technical data.

Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.

Maintain expense levels within the established guidelines for field service travel and sites visits. Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.

Properly maintain and utilize company vehicle as outlined by current corporate fleet policy.

Maintain company vehicle as prescribed by fleet vehicle contractor requirements, as well as maintain vehicle cleanliness and organization at all times.

Required to complete all administrative documentation required by the position in a timely basis.

May be required to be available 24x7 via phone or pager and rotate in schedule of on-call status.

Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment.
High caliber Electronics and/or Electro-mechanical troubleshooters willing to be on the road four days/week with some overnight travel.
Amazing global company with a history of hiring veterans. Hiring manager is prior military. Tons of opportunities for career growth and advancement into any area of the company.
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