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Field Service Engineer
Scranton, PA US
You must be able to ensure a high level of customer satisfaction using your technical scientific expertise through independent discretion and judgment to develop and implement the design and performance of these machines and testing protocols at specific client locations. You must be able to identify testing failures, troubleshoot and repair machines in a timely manner and take ownership of any issues, and by using independent discretion and judgment drive to a quick and complete solution. Your goal is to minimize call-backs by staying with and solving the problem on the first visit.
You will work closely with Service Operation Coordinators to achieve the timeliest and most cost-effective performance of assigned duties. You must have strong written communication skills as well as you will need to prepare written reports of calibration results and evaluate the results for test of reasonableness. It is very important that you provide a high level of customer training in the operation of machines, usage of software, and the application of specific test methods.
They are looking for candidates with an eagerness to learn, who are open and friendly, and will represent the company well. They would also like people who can self-direct as he does not like to micro-manage
Once trained and up to speed this is an autonomous role and you will need to efficiently manages your own time, scheduling and travel needs for the service, calibrations, repairs, installations, and upgrades of all machines located in an assigned geographic territory and when requested, accomplishes assignments located outside of assigned geography.
This is a road warrior role, and you will be traveling 80-90% of the time based on location. Most weeks you will be out of the door on Monday and not return until Thursday or Friday. You will be given a company vehicle and the company pays for all expenses, but you will be flying to your destinations as well.
They have openings in Chicago, Indianapolis, Scranton PA, Montgomery, or Birmingham AL, which are salaried roles and one in Sacramento/San Francisco that is hourly plus overtime.
Great benefits plan where company pays 80% and you pay 20% of premium. Per diem.