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Field Service Engineer

Raleigh, NC

Industry: Healthcare/Med./Biotech/Pharma Job Number: 47070 Pay Rate: $70 - $80k
Our client is seeking a Field Service Engineer. In this role will be responsible for installation, maintenance, and repair of complex blood analytics instrumentation in major medical facilities throughout the service region.

Ideal candidates will have bio-medical or technical electronics troubleshooting and repair experience, and an interest/desire in life sciences. You must have great customer/communication skills and the desire/ability to diagnose and troubleshoot issues without predefined process. You will be part of the research and development team!

The FSE will work in a team environment, supporting the installation, maintenance, and repair of complex, high sensitivity blood analytics instrumentation.

Key responsibilities will include:

- Partnering with the sales team to conduct and document pre-installation customer calls.
- Performing IQ/OQ requiring the ability to perform the basic assay and results in verification.
- Coordinating preventive maintenance and field modifications on customer instruments.
- Developing, communicating and executing action plans satisfying customer issues.
- Operating with a consistent focus on customer satisfaction.
- Being available on-call as needed (generally, 8 am to 5 pm ET)
- Directing incoming customer calls to proper team members and follow up with the customer.
- Training and answering customer inquiries concerning instrument use.
- Promoting company technology and products to customers and to the general industry.

Successful candidates will have solid technical experience with electro-mechanical systems, electronics, and will be computer savvy (hardware/software). You must be mature and driven as this is a pure, field service role with minimal direct supervisory oversight once you are established. You must be open to travel, with limited notice at times in response to emergent issues.

Training: New FSEs will complete a 2-week training course at the company's headquarters in Lexington, MA, followed by in-the- field, initial training, with an established FSE.

Base salary will be $70k+ depending on experience. Compensation will also include up to a 5% performance bonus, expense card for all business-related expenses (travel, lodging, per diem, and mileage reimbursement for local travel; and a full comprehensive benefits plan including medical, dental, vision, life insurance, flex spending, paid vacation, stock options, and a 401K retirement plan.


1) 45 Minute Radius of Raleigh, NC

Travel: 50-70%

This is an exciting opportunity to join an emerging, cutting-edge medical diagnostic technology company.
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