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Field Service Engineer

Ann Arbor, MI

Industry: Healthcare/Med./Biotech/Pharma Job Number: A7ED37C2-D938-4C50-9202-C403307AACDC Pay Rate: $90 - $110K

Job Description

The leading international partner of the biopharmaceutical industry and the research sector, helping biotech scientists and engineers across the entire globe to develop and manufacture medications from the first idea to production is looking to hire Field Service Engineers in College Station, TX and Ann Arbor, MI.

The primary responsibility of this position is to provide timely service and support for all bioprocess products and accessories. The Field Service Engineer will act as the primary liaison between all North America customers and colleagues regarding service, parts, and support for these products. The FSE will perform installation, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products. This is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

- Service company equipment for customers, including installations, preventative maintenance, repairs, and training. Generate service revenue for the company by proactively selling service contracts to customers. Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate. Provide excellent customer service at every step.
- Evaluate the customers service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot, and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service
- Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management.
- Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule, and pro-actively communicate with management when the schedule is free of appointments.
- Properly manage company parts, equipment and tools. Keep an accurate inventory, and care properly for equipment and tools.

Up to 10% bonus, $9K car allowance + paid for mileage at 20 cents per mile, Per Diem, overtime available, Medical, Dental, Life, 401k with 6% match.

Job 56380

Additional Information

Outstanding opportunity with industry leader in biopharma!
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