Bradley-Morris offers exclusive career opportunities to professionals with U.S. military experience only. If you are able to start your new career within 90 days and meet the position requirements listed in the job description, feel free to apply. If you are not available to work within the next 90 days, but would like to work with Bradley-Morris on finding your next career, please complete an application here https://mapp.bradley-morris.com to get started.

Field Service Coordinator

Memphis, TN

Job ID: 40358 Industry: Automobile/Heavy Equipment/Parts Pay Rate: $45 - $55k
Maintain field service activity:

- Assign and dispatch field service technicians, managing field service repairs and managing preventative maintenance service
- Branch and Service Department Data Entry
- Perform administrative tasks and complete service entries

Essential job duties:

Assigns and dispatches Field Service Technicians through the following:

- Scheduling/dispatching field technicians for equipment repair and maintenance
- Answering phone calls directed to the service department
- Coordinating and prioritize service repair with customers
- Troubleshoot and assign appropriate technician for the repairs per assessment of the situation
- Coordinating service repair with internal departments
- Establishing and maintaining a status board for field repairs
- Managing customer and rental field PM lists
- Opening work orders
- Taking care of all paperwork for the team that they are assigned to-this includes but not limited to: purchase orders, time sheets, and work orders

Manages Assigned Field Service Technicians daily activities through the following:

- Maintain record of sick and vacation time of assigned field service technicians
- Correctly code all technician time cards to the appropriate labor or expense code
- Reviewing field technician's time cards and ensuring they are turned in daily.
- Plan and monitor the technicians' job schedules, locations, time on job, and time off job. This can be accomplished by used GPS tracking services such as Navman
- Track response time and report the average to the field service manager weekly
- Track first time fixes and report the average to the field service manager weekly
- Monitor the status of work orders through the internal dispatch log and communication with technicians ensuring technicians are turning work orders in as soon as work is complete
- Also performs service data entry


Health/Vision/Dental Insurance
Vacation and sick days
This is a stable job looking for people interested in an organization that wants to invest in their technicians and management, if you enjoy a family atmosphere, being around hard-working staff, and being a key component in an operation, this role is a great opportunity. Located a few hours' drive from Dallas, Baton Rouge, Memphis, Huntsville, and Birmingham

Not ready to apply?

Send an email reminder to:

Share This Job: