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Field Service Coordinator

Memphis, TN

Job ID: 40358 Industry: Automobile/Heavy Equipment/Parts Pay Rate: $45 - $55k
Maintain field service activity:

- Assign and dispatch field service technicians, managing field service repairs and managing preventative maintenance service
- Branch and Service Department Data Entry
- Perform administrative tasks and complete service entries

Essential job duties:

Assigns and dispatches Field Service Technicians through the following:

- Scheduling/dispatching field technicians for equipment repair and maintenance
- Answering phone calls directed to the service department
- Coordinating and prioritize service repair with customers
- Troubleshoot and assign appropriate technician for the repairs per assessment of the situation
- Coordinating service repair with internal departments
- Establishing and maintaining a status board for field repairs
- Managing customer and rental field PM lists
- Opening work orders
- Taking care of all paperwork for the team that they are assigned to-this includes but not limited to: purchase orders, time sheets, and work orders

Manages Assigned Field Service Technicians daily activities through the following:

- Maintain record of sick and vacation time of assigned field service technicians
- Correctly code all technician time cards to the appropriate labor or expense code
- Reviewing field technician's time cards and ensuring they are turned in daily.
- Plan and monitor the technicians' job schedules, locations, time on job, and time off job. This can be accomplished by used GPS tracking services such as Navman
- Track response time and report the average to the field service manager weekly
- Track first time fixes and report the average to the field service manager weekly
- Monitor the status of work orders through the internal dispatch log and communication with technicians ensuring technicians are turning work orders in as soon as work is complete
- Also performs service data entry

Health/Vision/Dental Insurance
Vacation and sick days
This is a stable job looking for people interested in an organization that wants to invest in their technicians and management, if you enjoy a family atmosphere, being around hard-working staff, and being a key component in an operation, this role is a great opportunity. Located a few hours' drive from Dallas, Baton Rouge, Memphis, Huntsville, and Birmingham

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