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Director of Operations
Guilford, CT US
Job Description
The main focus is to design, install, and maintain integrated voice, data and security solutions across locations, technologies, and networks. As a Director of Operations, you will supervise the daily operations of installers, technicians, programmers, repair technicians, dispatch, and customer service representatives servicing the tri-state area.
You are required to coordinate service calls, installations, maintenance, testing, troubleshooting, programming, and repairs of telecommunications equipment for both field and shop operations.
Job responsibilities:
- Coordinate the scheduling and dispatching for 25-30 installers and technicians
- Collaborate with direct reports regularly to encourage open communications and cohesive teams; motivating employees to achieve peak productivity and performance
- Supervise, coordinate, and perform tasks associated with service calls, installations, project management, and equipment repairs
- Execute the company's strategic vision and service metrics
- Manage and develop budgets, policies, and procedures
- Maintain knowledge of the staff's training and capabilities
- Facilitate training for installers and technicians as required
- Conduct performance reviews and establish expectations
- Responsible for learning and implementing updated knowledge of customer systems
- Ensure updated industry technical standards are implemented
- Interact with customers as needed and ensure the delivery of exceptional customer service and high-quality workmanship
- Promote and adhere to all safety policies and procedures
- Ensure technicians have the necessary licenses and certifications
- Collaborate with management to ensure objectives are being met and are in line with company targets
Other duties as assigned
Monday? Friday
Base salary, with bonus and cost of living increase each year. Company vehicle and gas card, $20k in life insurance- AFLAC, a 401k with match up to 4%. 2 weeks PTO, 5 sick days per year, the company observes 9 holidays with additional floating holidays. Potential relocation assistance.
Job 56358