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Customer Support Engineer
East Coast, MA US
Essential duties and responsibilities include the following:
- Install, repair, and maintain edge grinder, dicer, back grinder and related peripherals
- Perform periodical maintenance (PM).
- Perform basic repairs and communicate with the customer regarding status of installs/PM and repairs
- Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department
- Understand and communicate information relating to customer device trends and strategies
- Complete detailed field service reports (FSRs) and submit to management in a timely manner
- Document issues that cannot be resolved immediately at the customer site by using appropriate formats (such as new enhancement requests (NERs), bug reports)
- Learn how the customer uses the system in device development and manufacturing to identify future enhancement opportunities
- Travel to perform these duties and to obtain training as required
All other duties as required.
Base salary and benefits.
- Medical insurance (2 coverages offered with 2 different percentages paid by company/employee)
- Dental insurance paid by company
- Vision insurance paid by company
- STD/LTD paid by company
- Life insurance paid by employee
- AFLAC paid by employee
- 401k employee only contributed
- 40 hours sick time per year
- Vacation time accrued per payroll (3.10/ 1-5 years, 4.62/ 6-10 years, 6.20/ 10+ years)
- Cell reimbursement @ $55.00 a month