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Customer Support Engineer

East Coast, FL

Industry: Manufacturing, Other Job Number: 27BC62F7-EEC8-45F2-BF31-8575B880E980-117 Pay Rate: $75 - $85K

Job Description

The primary responsibilities of this Customer Support Engineer position include, but are not limited to, providing customer engineering support for company products and general support for all other divisions by performing the following duties.

Essential duties and responsibilities include the following:

- Install, repair, and maintain edge grinder, dicer, back grinder and related peripherals
- Perform periodical maintenance (PM).
- Perform basic repairs and communicate with the customer regarding status of installs/PM and repairs
- Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department
- Understand and communicate information relating to customer device trends and strategies
- Complete detailed field service reports (FSRs) and submit to management in a timely manner
- Document issues that cannot be resolved immediately at the customer site by using appropriate formats (such as new enhancement requests (NERs), bug reports)
- Learn how the customer uses the system in device development and manufacturing to identify future enhancement opportunities
- Travel to perform these duties and to obtain training as required

All other duties as required.

Base salary and benefits.

- Medical insurance (2 coverages offered with 2 different percentages paid by company/employee)
- Dental insurance paid by company
- Vision insurance paid by company
- STD/LTD paid by company
- Life insurance paid by employee
- AFLAC paid by employee
- 401k employee only contributed
- 40 hours sick time per year
- Vacation time accrued per payroll (3.10/ 1-5 years, 4.62/ 6-10 years, 6.20/ 10+ years)
- Cell reimbursement @ $55.00 a month


Job 56112

Additional Information

Great opportunity to grow within an organization, they have great benefits and are in a growth mode.
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