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Customer Service Manager
Examples of responsibilities include:
-Manage all aftermarket commercial and technical concerns of the assigned customer accounts commencing upon commercial operation of the power plant equipment, parts or repairs.
-Single point communication interface between the customer and the company.
-Responsible for administering all company contractual warranty commitments during the warranty period and is responsible in meeting the assigned warranty budget for assigned accounts.
-Manage the availability and reliability information for assigned accounts.
-Responsible in coordinating and planning maintenance events with the customer to ensure high availability and reliability of the equipment. This includes the planning and coordination of field engineering services (Customer Service Engineers, Field Engineers and Contractors) as may be required. For sites that have a Long Term Service Agreements (LTSA's), the CSM is responsible for managing these contracts and is responsible for the P&L of each account.
-Coordinate the annual sale of spare parts and Service Bulletins to each assigned account to help meet fleet availability requirements.