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Customer Service Manager

Hartford, CT

Job ID: 39803 Industry: Energy/Oil/Gas/Utilities/Nuclear Pay Rate: $85 - $95k
The company is currently looking for an experienced Customer Service Manager (CSM) reporting to the Manager of Customer Service. You will be responsible for developing, implementing and providing continuous improvements to the customer service processes. The CSM will manage the customer relationship throughout the product life cycle once the equipment has been placed into commercial operation.

Examples of responsibilities include:

-Manage all aftermarket commercial and technical concerns of the assigned customer accounts commencing upon commercial operation of the power plant equipment, parts or repairs.
-Single point communication interface between the customer and the company.
-Responsible for administering all company contractual warranty commitments during the warranty period and is responsible in meeting the assigned warranty budget for assigned accounts.
-Manage the availability and reliability information for assigned accounts.
-Responsible in coordinating and planning maintenance events with the customer to ensure high availability and reliability of the equipment. This includes the planning and coordination of field engineering services (Customer Service Engineers, Field Engineers and Contractors) as may be required. For sites that have a Long Term Service Agreements (LTSA's), the CSM is responsible for managing these contracts and is responsible for the P&L of each account.
-Coordinate the annual sale of spare parts and Service Bulletins to each assigned account to help meet fleet availability requirements.

Possible bonus

This position requires 20% travel.
This role puts you in a career to consult with the most critical clients delivering energy on a daily basis.

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