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Customer Service Engineer

Phoenix, AZ

Industry: Business Products/Supplies Job Number: E8DAB58C-B65B-4205-854B-596DEC4A5593 Pay Rate: $70 - $80K

Job Description

In this role, you will manage the relationship with your customers as their primary point of contact, for repairs, troubleshooting, and maintaining complex technology used in manufacturing processes. This technology is used in all areas of manufacturing and must hold up to the rigors of fast-paced manufacturing systems.

The candidate will be part technician, part trainer, part relationship builder/maintainer, and even a little sales. You will be given a commission if you set up leads for sales. You don't have a responsibility to sell anything, but this is a great opportunity to get additional compensation if you do a great job.

Your customers are across the Western region, you will travel to that customer mainly during the week and get home on the weekends. The work is a mix of basic maintenance and complex repairs. The company will put you through a very thorough training program and you will be supported across the enterprise to be successful.

You must be an off-the-charts communicator, as you help your customers find technical solutions. The Customer Service Engineer has a functional relationship with external customers. Sometimes, this means you must fix the customer before you can fix the machine.

This is a work-from-home role in Phoenix. You will travel to customers in this region, you will be required to travel nationally wherever there are needs. In the future, as the Customer Service team expands, national travel will be reduced.

Salary plus overtime. Bonus based on commissions of leads and work bonuses. Medical, dental, vision and a 401k.

Job 55675

Additional Information

The company has a history of hiring and developing military talent and is looking to grow and expand.
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