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CES (Customer Service Engineering) Tech

most of Illinois, IL

Industry: Chemicals/Semicond./Textiles Job Number: 49572 Pay Rate: $65 - $70k

Job Description

CES Technician


- Regularly maintain gas delivery systems that include storage tanks, vaporizers, control panels, telemetry systems, and so on for products to include N2, O2, Ar, CO2, Hydrogen, and Helium

- Assist as required on bulk tank installations and removals

- Maintain mobile inventories and equipment

- Perform Corrective Maintenance service calls as needed to ensure customer installations are kept running effectively

- Provide key customer contact throughout the life of a bulk installation contract, including discussing with the customer areas where the client can help them increase the efficiency of their processes

- Act as a technical resource accompanying the sales organization on customer calls

- Manage subcontractors who provide additional services on site, such as pump repair, tank painting, and snow removal

- Provide revenue generating services on site as needed and directed by Sales, through CES Central Support

- Follow company safety policies, procedures, and goals

- Must be self-motivated and self-sufficient in the customer service environment

- Complete LiMSS Chapters as assigned

- Continuous demonstration of superior achievement through PMP performance rating

- Documented competency on current training profile content

- Track time and materials on work orders via Prometheus

- Adhere to Drivecam/Smith System driving requirements

NOTE; Although this is a Monday - Friday, day shift job, you are on call 24/7/365, so factor that into your decision-making process. The overnight travel is limited to, on average, 3 days per month. The hiring manager wants people home at night.

The location of nearest office is Naperville, IL, you can live in locations that fall into the following: WI state line to the N, MS River to the W, IN to the E, Joliet or about an hour south of Chicago to the south.

Base pay of $26 - $28 per hour, plus overtime. Average of 8 hours per week. Strong benefits, relocation available for those who don't have military move.

Job Requirements

Customer Serv. Engr/IL/total comp 70K/company vehicle/Mechanical Aptitude required

Additional Information

Opportunity to use your technical skills in a client-facing role where you get to be the 'face of the company' to their many clients. Great bosses and lots of room for upward mobility.
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