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Beckman Coulter, Inc.

Chaska, MN

Industry: Healthcare/Med./Biotech/Pharma Job Number: 47531 Pay Rate: $50 - $55k
The position is for a cross-functional customer technical specialist, who will be trained and mentored on a variety of medical devices. Training will most likely require travel. Provide general technical consulting to customers and company staff distinguishing among hardware, reagent and software issues in order to resolve or dispatch the appropriate resource at minimum company expense. As needed, you will also be expected to work weekend days, rotating holidays and assisting in back filling vacation requests for other coworkers.

Primary duties and responsibilities:

- Fielding customer calls to facilitate 24/7 support function through telephone and electronic (i.E. Email) technology provide resolutions on hardware, software, assay and training related calls from existing customer base.
- Measured on ability to work efficiently and resolve customer issues using the most cost effective solution.
- Triage general inquires across other Company functions.
- Assign calls to field service when unable to resolve over the phone.
- Utilize remote diagnostics to proactively monitor instruments against potential issues.

Analytics/Administrative:
- Collect and analyze data and classify complaints according to FDA requirements.
- Capture and document all aspects of the customer interactions/issues into Oracle database.
- Adhering to and working within defined procedures and practices to determine appropriate actions.
- Continually build upon current knowledge and grow with the expanding Beckman Coulter product menu.

Must have superior communication skills, a customer service mindset, and strong electro-mechanical background
Excellent opportunity to get your foot in the door with a company with worldwide opportunities. Long history of hiring and promoting military candidates.
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