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Senior Service Manager

St. Paul, MN

Industry: Construction/Building Materials Job Number: 45598 Pay Rate: $65 - $95k
A leading distributor in the Midwest of municipal and contractor equipment offering sales, rentals, parts and service is looking for a Senior Service Manager. Reporting to the Director of Service and Parts Operations, the Senior Service Manager will be responsible to lead the various location service managers to ensure best service practices and procedures are followed and that established goals and sales projections are obtained.

Key responsibilities include:
- Monitor, report on and develop action plans based on service department metrics
- Review/develop daily processes to be used by all service employees
- Lead the creation, refinement and success of preventative maintenance plans for all product lines
- Ensure compliance with all safety and environmental compliance rules and regulations and conduct audits
- Function as the lead in the escalation path for customer concerns, warranty and internal issues
Strong supervisory experience in a maintenance environment / good with some travel / Vehicle maint background preferred / Good Customer Service
This is a great opportunity to join an organization in a leadership role making a direct impact on the service and customer care centers which contribute to the overall health of the organization!
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