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Service Advisor

Jacksonville, FL

Industry: Business Products/Supplies Job Number: 53536 Pay Rate: $60 - $65K

Job Description

Our client is one of North America's largest dealers of industrial equipment that offers materials handling solutions that utilize a host of equipment options: forklifts, terminal tractors, telescoping booms, scissor lifts and railcar movers. In addition, they also offer industrial and construction equipment and rental solutions, including aerial work platforms, sweepers, scrubbers, and earth moving equipment for your project needs.

The Jacksonville branch is currently in search of a service advisor who will be key link between service team members and customers, providing day-to-day oversight, direction, interaction, and support to the Service Department within the assigned location.

Principal responsibilities and duties:

- Dispatch, assign and monitor technicians to service calls based on technical certification levels and/or skillset and proactively communicate with external customers to update technicians scheduling, service repair completions, quotations or delays
- Monitor the progress and productivity of technicians on a weekly and monthly basis using the business system tools provided
- Verify unit information and repair description submitted by external customers for technicians to efficiently order parts required to complete repair
- Communicate with customers when additional product support opportunities are identified by technicians and secure approval to proceed with quotation and or completion
- Request purchase orders from external purchase order required customers for service repair payment
- Issue purchase orders to vendors for supplies and sublet labor expense for repairs to the customer and enter the item on service repair order for accounts payable
- Ensure execution from beginning to end of operational maintenance, guaranteed maintenance, and long-term maintenance agreement services, to include internal and external customer billing and preparing / submitting necessary reporting for accounts

Full benefits package.

Additional Information

Work for a company that is ranked largest in the world by many of the manufacturers they represent.
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